Benefits of Cognitive:
Personalization and Proactive Problem Solving

New IDG research, in partnership with Stefanini, shows there is a rise in adoption of new cognitive technologies. These technologies include deep natural language processing and understanding, automated workflows, and proactive recommendations.

Executives report multiple drivers for the adoption of cognitive technologies:

  • 54% for customer experience improvement
  • 44% user employee experience improvement
  • 40% reduced operational costs
  • 36% improved accuracy and/or speed in decision-making and modernizing/transforming business processes

This white paper examines  how companies are investing in cognitive technologies, what they expect to achieve by adopting them, and how they can ensure good results.

Complete the form to view our white paper.

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